Delivery & Installation

• Standard delivery includes placing the appliance in the designated area and performing basic installation when applicable.

• Customers are responsible for ensuring accurate measurements of entryways, hallways, stairs, and installation spaces prior to purchase.

• If delivery or installation cannot be completed due to access or size issues, customers may:

  • Accept the product as-is and make necessary site modifications at their own expense.

  • Request a return, subject to:

    • 25% restocking fee.

    • Non-refundable delivery/installation fees.

    • Additional rescheduling/pickup charges.

• Installation may be declined if improper or outdated connections, venting, or fittings are present; a service trip fee may apply.

• We do not cut or modify stone countertops. Customers must arrange such work in advance.

• We are not liable for changes to cabinetry, plumbing, electrical systems, or structures.

• Additional modifications must be quoted and approved in advance. We are not responsible for property damage resulting from such modifications.

Removal of Old Appliances

• Appliance removal is available for an added fee unless otherwise stated.

• Old appliances must be disconnected, emptied, and free of hazardous materials before our arrival.

• We are not liable for leaks or damage resulting from disconnection.

• Separate removal appointments incur additional charges.

• Removed appliances cannot be returned.

Open Box Appliances – Condition & Return Policy

• All products are sold as-is and may show cosmetic wear or missing accessories.

• Customers are encouraged to inspect items before purchase or delivery.

• Returns may be accepted only if:

  • The item is unused and uninstalled.

  • The return is requested within 7 days of delivery or pickup.

  • The item is in original condition.

  • A 25% restocking fee applies.

  • Delivery/installation fees are non-refundable.

  • Customer covers return transport unless otherwise agreed.

• Warranty, if available, is through the manufacturer and must be verified by the customer.

Damages & Limitations

• We will address any damage caused by our installers to the home (e.g., floors or walls).

• We are not liable for damage to stone countertops.

• All products must be inspected upon delivery. Damage must be reported before installation begins.

• We are not liable for damage due to misuse, alterations, power issues, or failure to follow manufacturer instructions.

Returns & Exchanges

• All sales are final unless otherwise stated in writing.

• Returns/exchanges of new, unopened, unused, in-stock items may be approved within 30 days with a 25% restocking fee.

• Special-order items are non-returnable.

• Installed or used products are not eligible for return.

• Open Box or Clearance items are non-returnable.

Warranty & Service

• New products include standard manufacturer warranties. Additional coverage may be available.

• We do not provide warranty service or repairs. Customers must contact the manufacturer.

• Clearance/Open Box items may have limited or no warranty.

• Seller-provided warranty for Open Box items is limited to 45 days and covers functional defects only.

Scheduling & Cancellations

• Delivery and installation must be scheduled in advance.

• Cancellations or changes are free if made at least 48 hours in advance.

• Missed appointments or unprepared sites will incur a fee.

Payment Terms

• Full payment is required before delivery.

• Additional charges may apply for modifications, re-delivery, or complications.

• Payment disputes or chargebacks must be addressed with our team.

Liability Limitations

• We are not liable for indirect, incidental, or special damages, including loss of use or income.

• Our total liability is limited to the amount paid for the product or service.

• By purchasing from us, you acknowledge and agree to these terms.